Shipping Policy
At Soap Boxes Wholesale, we understand that timely delivery is an important part of ordering custom packaging. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Within the USA
We offer shipping across the United States for eligible orders. Shipping availability and any applicable shipping charges are shown during the ordering or quoting process.
For eligible orders, standard shipping is provided at no additional cost.
We ship custom soap boxes and other packaging products to the shipping address provided by the customer at the time of order.
2. Order Processing
Orders are processed after payment has been received and all required order details, including artwork and specifications, have been confirmed.
For custom printed packaging, production begins after the final design or proof has been reviewed and approved by the customer.
Processing and production time can vary depending on the product, order quantity, box style, printing requirements, and finishing options. Your expected production timeline will be communicated with your order or quote.
3. Delivery Time
Delivery time depends on the destination, order size, production requirements, and shipping carrier.
Any delivery timeframe provided by Soap Boxes Wholesale is an estimate rather than a guaranteed delivery date. Carrier delays, holidays, severe weather, service interruptions, or other circumstances outside our control may affect the delivery schedule.
For large wholesale or custom packaging orders, delivery arrangements may vary depending on the shipment size and destination.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check the following information before submitting your order:
- Recipient or business name
- Street address
- City
- State
- ZIP code
- Phone number, when required by the carrier
We are not responsible for delays, additional shipping costs, or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes cannot always be accommodated once an order has entered production or has been shipped.
5. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers can use the tracking information to monitor the shipment and receive the latest updates directly from the shipping carrier.
Tracking updates may take some time to appear after a package has been handed over to the carrier.
6. Shipping Delays
We work to process and ship orders according to the estimated schedule provided at the time of purchase or quotation.
However, delivery delays may occur because of circumstances outside our control, including:
- Carrier delays
- Severe weather
- Holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Unexpected service interruptions
- Other events beyond our reasonable control
An estimated delivery date does not constitute a guaranteed delivery date.
If your shipment appears to be delayed, please contact us and provide your order or tracking information so we can assist you.
7. Damaged or Missing Shipments
Please inspect your packaging shipment when it arrives.
If your order arrives with visible shipping damage, take clear photographs of the package and the affected products and contact us as soon as possible.
If tracking shows that a shipment was delivered but you cannot locate it, please first check with household members, your receiving department, building management, or the carrier for additional delivery information. You may also contact us so we can help you review the available shipment details.
Issues involving damaged, missing, or incorrectly delivered shipments should be reported promptly so they can be reviewed.
8. International Shipping
International shipping may be available for selected orders upon request.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in our product price or standard shipping charges unless specifically stated in the order or quotation.
International delivery times may vary significantly depending on the destination country, customs processing, and the selected carrier.
9. Large and Wholesale Orders
Wholesale packaging orders may require special shipping arrangements because of their quantity, dimensions, or total shipment weight.
For larger orders, shipping details and delivery arrangements may be confirmed separately as part of the quotation or order process.
If freight or special delivery arrangements are required, the applicable details will be communicated before shipment.
10. Custom Packaging Orders
Most of our packaging products are made according to the customer’s selected size, material, artwork, printing, and other specifications.
Because custom orders require production before shipment, customers should review and approve all artwork, dimensions, quantities, and shipping information carefully before production begins.
For information about cancellations, returns, refunds, or reprints, please review our Return Policy.
11. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Email: sales@soapboxeswholesale.com
Phone: 616-888-7184
Business Address:
14943 E 9 Mile Rd Unit #191
Eastpointe, MI 48021
USA
We will be happy to assist you with your shipment or answer any questions about the delivery of your packaging order.
Last Updated: September 16, 2026